Privacy
Policy

We collect different types of personal data to provide and improve our services, including:

• Personal Identification Information: Email address, documents, name, phone number, etc.
• Technical Information: IP address, browser type, device information, operating system, and referral source
• Usage Data: Pages visited, time spent on the website, navigation paths, and interaction details
• Location Data: Geographic location based on IP address or other location-tracking technologies
• Cookies and Tracking Data: Information collected through cookies and similar tracking technologies

This information is collected through our website, such as forms, cookies, analytics tools, and direct user input.

We use the information we collect for the following purposes:

• To operate and maintain our website
• To improve the user experience and tailor our content
• To provide customer service and support
• To analyse how visitors use our site, enabling us to optimise its performance
• To manage your account and provide requested services
• To communicate with you via newsletters, promotions, or surveys (if consented)
• To comply with legal requirements and enforce our terms and conditions

We use cookies and similar tracking technologies to enhance your browsing experience, analyse usage, and provide targeted advertisements. The types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly
• Analytical Cookies: To track usage and performance of the website
• Advertising Cookies: To deliver relevant ads based on your browsing habits

Our use of cookies and similar technologies is governed by Firebase Analytics. You can choose to disable cookies via your browser settings. However, this may limit some functionalities of our website.

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Such as cloud hosting services, payment processors, and analytics providers
• Third-Party Partners: For marketing and promotional purposes, with your consent
• Legal Authorities: If required by law or to protect our rights and comply with legal proceedings
• Business Transfers: In case of a merger, acquisition, or sale of our assets

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, and as required by law. Specifically, we retain data until you either request manual deletion or when a year of inactivity on your account has occurred.

Once your personal data is no longer required, we will securely delete it.

We do not transfer your personal data outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy Decisions confirming that certain countries provide a sufficient level of data protection if services from those countries are incorporated into our products

We employ a variety of security measures to protect your personal data from unauthorised access, use, or disclosure. These measures include:

• Encryption: Data is encrypted both at rest and during transmission
• Access Control: Strict limitations on who can access personal data
• Regular Security Audits: Regular assessments to identify and fix vulnerabilities

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure.

If you are a resident of the EEA, you have the following rights:

• Access: You have the right to request copies of your personal data
• Rectification: You can request that we correct any inaccuracies in your personal data
• Erasure: You can request that we delete your personal data, subject to certain exceptions
• Restriction of Processing: You can request that we restrict the processing of your data under certain conditions
• Data Portability: You have the right to request that we transfer your data to another organisation
• Object to Processing: You can object to the processing of your personal data, including for direct marketing purposes

To exercise any of these rights, please contact us at contact@docwise.co.uk

In the event of a data breach, we will:

• Notify affected users as soon as possible
• Report the breach to relevant authorities within 72 hours (if applicable)
• Take immediate action to mitigate any further unauthorised access or damage

Our data breach procedures can be requested at any time.

You can opt out of the following:

• Email Marketing: By clicking the unsubscribe link in any promotional emails
• Targeted Advertising: By managing your cookie preferences
• Data Collection: You may contact us to request the deletion of your data

You may opt out and unsubscribe at any time.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. If any material changes are made, we will notify you through email or our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at: contact@docwise.co.uk